Shipping Policy

Last Updated: August 3, 2026

At Elowyna, we want your order to arrive quickly, safely, and without any surprises. Below you’ll find everything you need to know about order processing, shipping times, tracking, and delivery support.

1. Where We Ship

We currently ship to:

• United States

• Canada

• United Kingdom

• Australia

• Select international destinations

Shipping availability may vary by destination and product. The shipping options available for your address will be displayed at checkout.

Not sure whether we ship to your location? Contact us at service@elowyna.com.

2. Order Processing

Most orders are processed within 1 business day after they are placed.

Orders submitted on weekends or holidays will begin processing on the next business day. Once your order ships, you’ll receive a confirmation email with your tracking information.

Please note that processing time is separate from delivery time.

3. Estimated Delivery Time

Most orders arrive within 3–7 business days after shipment.

Delivery dates are estimates and are not guaranteed. Occasionally, packages may take longer due to:

• Holidays or peak shopping seasons

• Carrier delays

• Severe weather

• Customs processing

• Other circumstances outside our control

We appreciate your patience if an unexpected delay occurs.

4. Shipping Costs

Any applicable shipping charges will be calculated and displayed at checkout based on your delivery address and available shipping method.

Free shipping offers, promotional rates, or other shipping discounts will also appear at checkout when available.

5. Tracking Your Order

As soon as your order ships, we’ll email you a tracking number so you can follow your package.

Tracking updates may take 24–48 hours to appear after the carrier receives your order.

If you haven’t received your tracking email or need help locating your package, contact us at service@elowyna.com. Please include your order number and the email address used at checkout so we can assist you faster.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local fees based on your country’s regulations.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

7. Missing, Lost, or Damaged Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

Package Marked as Delivered but Not Received

Before contacting us, please check:

• Your mailbox, front porch, or other delivery areas

• With household members or nearby neighbors

• Your building’s front desk, mailroom, or leasing office

• The shipping address listed on your order

If you still can’t locate your package, email us within 7 days of the delivery date, and we’ll help investigate.

Damaged Items

If your item arrives damaged, please email us with:

• Your order number

• A brief description of the issue

• Clear photos of the item and its packaging

We’ll review the information and work with you to make it right.

8. Shipping Delays

While we do our best to deliver every order on time, occasional delays can happen because of carrier disruptions, holidays, severe weather, customs clearance, or high order volume.

If your order experiences a significant delay, contact us and we’ll do our best to help track it down and provide an update.

9. Incorrect Shipping Address

Please double-check your shipping information before completing your purchase.

If you need to make a correction, contact us within 12 hours of placing your order. We’ll do our best to update the address, but changes cannot be guaranteed once an order has entered processing or has already shipped.

Elowyna is not responsible for delivery issues caused by an incorrect or incomplete address entered at checkout.

10. Need Help?

Have a question about your order, shipping, or delivery? We’re here to help.

Email: service@elowyna.com
Response Time: Typically within 24 hours on business days