Return & Refund Policy

Last Updated: August 3, 2026

At Elowyna, we want you to feel confident every time you shop with us. If something isn’t right with your order, reach out—we’re here to help.

1. Our 60-Day Return Policy

We accept eligible returns within 60 days of the date your order is delivered.

To qualify for a return, your item must be:

• Unused and unworn

• In the same condition in which you received it

• Returned in its original packaging

• Accompanied by proof of purchase, such as an order number or receipt

Items that do not meet these requirements may not qualify for a refund.

2. Items That Cannot Be Returned

The following items are not eligible for return:

• Gift cards

• Personalized or customized products

• Final-sale or clearance items

• Products specifically marked as non-returnable

• Items that have been used, damaged, altered, or modified after delivery

3. How to Start a Return

To request a return, email us at service@elowyna.com and include:

• Your order number

• The email address used at checkout

• The reason for your return

• Clear photos if the item is damaged, defective, or incorrect

Once we receive your request, our support team will review it and provide return instructions and the next steps.

Please wait for our instructions before sending your item back.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. Elowyna cannot be responsible for return packages that are lost in transit.

5. Refunds

Once we receive and inspect your return, we’ll email you to let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 2 business days.

Your bank, credit card company, or payment provider may need additional time to post the refund to your account. This processing time is outside our control.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

• Your order number

• A brief description of the problem

• Clear photos of the item and its packaging

Once the issue has been reviewed and approved, we’ll work with you on an appropriate solution, which may include a replacement or refund.

7. Need Help?

Have a question about a return or refund? We’re happy to help.

Email: service@elowyna.com
Response Time: Typically within 24 hours on business days