Privacy Policy

Last Updated: August 3, 2026

At Elowyna, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you interact with Elowyna, we may collect:

• Contact Information: Your name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order history, shipping details, returns, and refund information.

• Account Information: Login details and account preferences if you create an account.

• Payment Information: Information needed to complete your purchase. Payment details are processed securely by our payment providers.

• Communications: Messages, reviews, support requests, and other information you choose to share with us.

• Device and Usage Information: Your IP address, browser type, device type, approximate location, pages viewed, referring website, and activity on our website.

• Marketing Preferences: Your email subscription status and advertising preferences.

We may collect this information directly from you, automatically through cookies and similar technologies, or from service providers that help operate our store.

2. How We Use Your Information

We may use your information to:

• Process, fulfill, ship, and manage your orders

• Provide order updates and customer support

• Process returns, refunds, and replacements

• Create and manage your customer account

• Detect fraud, unauthorized activity, and security risks

• Improve our website, products, services, and advertising

• Personalize your shopping experience

• Send promotional emails when you have opted in or when otherwise permitted by law

• Comply with legal, tax, accounting, and regulatory obligations

• Enforce our store policies and protect our legal rights

3. Cookies and Similar Technologies

Elowyna uses cookies and similar technologies to keep our website working properly, remember your preferences, understand how visitors use our website, and improve the relevance of our advertising.

These may include:

• Essential website cookies

• Shopping cart and checkout cookies

• Preference cookies

• Analytics cookies

• Advertising and social media cookies

You can manage cookies through your browser settings and, where available, our website’s cookie-preference tools. Disabling certain cookies may affect how some website features work.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on:

• Contract: When the information is needed to process and deliver your order.

• Consent: When you agree to receive marketing or allow certain non-essential cookies.

• Legitimate Interests: When necessary to operate, secure, analyze, and improve our business, provided those interests do not override your privacy rights.

• Legal Obligations: When we must retain or disclose information to comply with applicable laws.

You may withdraw your consent at any time where consent is the basis for processing.

5. How We Share Your Information

We may share personal information with trusted companies that help us operate our store, including:

• E-commerce and website-hosting providers

• Payment processors

• Warehousing and fulfillment partners

• Shipping carriers

• Customer-support and email providers

• Analytics and advertising partners

• Fraud-prevention and security providers

• Professional advisers, such as accountants or legal advisers

• Government authorities when required by law

These parties receive only the information reasonably necessary to provide their services and are expected to protect it appropriately.

We may also transfer personal information as part of a merger, acquisition, financing, sale, restructuring, or similar business transaction.

Elowyna does not rent personal information or sell it for money. However, certain disclosures to analytics or advertising partners may be considered “selling,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may have the right to opt out of these activities.

6. Payment Security

Payments are processed through secure third-party payment providers. Elowyna does not directly process or store your complete payment card details.

Payment providers handle your information according to their own privacy policies and security standards.

7. Data Retention

We keep personal information only for as long as reasonably necessary to:

• Complete and document transactions

• Maintain customer accounts

• Provide support and resolve disputes

• Prevent fraud and protect our business

• Meet tax, accounting, legal, and regulatory requirements

When information is no longer needed, we may delete or anonymize it unless a longer retention period is required by law.

8. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, or method of online transmission can be guaranteed to be completely secure.

9. Your Choices

Marketing Emails

You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link included in our emails.

You may still receive non-promotional messages related to your orders, account, returns, or customer-support requests.

Cookies

You can manage or block cookies through your browser settings and any cookie-preference tools available on our website.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of your information

• Receive a copy of your information

• Restrict or object to certain uses of your information

• Withdraw previously provided consent

• Opt out of targeted advertising or certain data sharing

• Appeal a decision regarding a privacy request

• File a complaint with your local privacy or data-protection authority

To submit a privacy request, email service@elowyna.com with the subject line “Privacy Request.”

We may need to verify your identity before completing your request. Certain exceptions may apply when we are required to retain information by law.

11. International Data Transfers

Because Elowyna works with service providers in different countries, your information may be processed or stored outside the country where you live.

Where required, we use appropriate safeguards designed to protect personal information during international transfers.

12. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or legal obligations.

Any updates will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact us:

Email: service@elowyna.com
Response Time: Typically within 24 hours on business days