Frequently Asked Questions

Find quick answers about ordering, payments, shipping, returns, and more.

Ordering

Do I need an account to place an order?

No. You’re welcome to check out as a guest. Creating an account simply makes it easier to track orders and view your order history.

Can I change or cancel my order?

We begin processing orders quickly. If you need to change or cancel an order, email us within 12 hours of placing it.

We’ll do our best to help, but changes and cancellations cannot be guaranteed once an order has entered processing or has already shipped.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and other secure payment options displayed at checkout.

Will I be charged any additional fees?

All prices are listed in U.S. dollars (USD). Any applicable shipping charges and taxes will be displayed at checkout.

If you’re paying in another currency, your bank or card provider may charge a currency-conversion or international-transaction fee. These fees are determined by your financial institution and are not charged by Elowyna.

Shipping

Where will my order ship from?

We work with multiple fulfillment partners. Depending on product availability and your delivery address, your order will ship from the facility best equipped to fulfill it efficiently.

How long does shipping take?

Most orders are processed within 1 business day.

Estimated delivery is typically 3–7 business days after your order ships. Delivery may take slightly longer during holidays, peak shopping periods, severe weather, customs processing, or carrier delays.

How can I track my order?

Once your order ships, we’ll email you a tracking number so you can follow your package.

Tracking activity may take 24–48 hours to appear after the carrier receives your order.

Delivery Issues

What if I entered the wrong shipping address?

Contact us within 12 hours of placing your order. We’ll do our best to update the address before the order is processed or shipped.

Address changes cannot be guaranteed once fulfillment has started.

What if tracking says delivered, but I haven’t received my package?

Please first check:

• Your mailbox, front porch, and other delivery areas

• With household members or nearby neighbors

• Your building’s front desk, mailroom, or leasing office

• The shipping address listed on your order

If you still can’t locate your package, contact us within 7 days of the delivery date, and we’ll help investigate.

Returns & Refunds

What is your return policy?

We offer a 60-day return policy on eligible products.

Returned items must generally be unused, unworn, in their original condition, and in the original packaging. Contact us before sending anything back, and our support team will provide the next steps.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

What if my item arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Once we review the issue, we’ll work with you on an appropriate solution, which may include a replacement or refund.

How long will my refund take?

Once your return is received, inspected, and approved, we’ll issue your refund to the original payment method within 2 business days.

Your bank, credit card company, or payment provider may need additional time to post the refund to your account.

Payment Security

Is my payment information secure?

We use encrypted checkout technology and trusted third-party payment providers to help protect your payment information.

Elowyna does not directly store your complete payment card details.

Contact Us

Still have questions? We’re here to help.

Email: service@elowyna.com
Response Time: Typically within 24 hours on business days